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FTC warns hotels about 'drip pricing,' but is it enough?
Consumers continue to get dinged and, worse, surprised by "resort" fees that often aren't quoted upfront in the hotel booking process. This one lump-sum fee often covers such items as phone calls, bottled water, Internet access, access to the pool or spa or other services that guests may or may not use. In September, two On the Spot columns dealt with those fees. When I contacted three consumer advocates who were active about the issue, they had just received a reply to a letter of complaint that they had sent to the Federal Trade Commission. In November, the FTC took more action, which is good news for consumers. But does it solve the problem?
By Catharine Hamm
February 10, 2013