On the Spot: Dealing with a lost passport? What you should know.

Question: My girlfriend lost her passport on March 17 on a United Airlines flight. Someone in United's customer service team called on April 10 and left me a voicemail saying they had it. I accidentally deleted the voicemail. Since then she has called multiple times and sent emails to the customer service team. Is there any way you can help?

By Catharine Hamm, Los Angeles Times

March 4, 2013